WaterPros Technical Support

Whether your staff needs supplemental training or you’re dealing with a complex treatment challenge, the WaterPros Technical Support team from U.S. Water Industrial Group, LLC will quickly get your Water or Water Reclamation Plant (WRP) back on track to regulatory compliance. Recognized as regional and national experts, our team has the published credentials and proven expertise to get the job done.


By partnering with our focused and experienced water and wastewater reclamation gurus, we’ll help you to reduce operating, maintenance and overhead costs, ensure consistent water quality and quantity, establish process integrity, achieve consistent regulatory compliance, gain resource utilization efficiency, and mitigate operational risk. We covet continuing work with happy and appreciative customers, so we’ll always strive to exceed your expectations.

Our Capabilities

With experience that spans a variety of treatment technologies and systems, our WaterPros provide a wide range of technical support services across an impressive list of core competencies.

Core Competencies

  • Potable Water & Water Reclamation (Waste Water) Treatment Operations
  • Industrial Process Water (Pharmaceutical, Food / Beverage, Chemical Industries, etc.)
  • Feed Water, Ground Water
  • Ultrapure Water (Biopharmaceuticals)
  • Advanced Biological Treatment / Nutrient Removal
  • Physical / Chemical Treatment
  • Residuals Management
  • Laboratory Analysis Training

Treatment Technologies and Systems

  • Physical / Chemical/ Enhanced Biological Treatment
  • Ultraviolet-Chemical Oxidation, Ozone
  • Ultra and RO Membrane Filtration
  • Anaerobic and Aerobic Digestion
  • Gas Collection and Conditioning
  • UV Chem-Ox, Air Stripping, Carbon, MMFs, Acid-Gas Scrubbing, Odor Control

Our Service Packages

We’ll mix and match these standard service packages to tailor a no-nonsense Statement of Work that satisfies your unique business needs.

Operations Process Review

We’ll evaluate all facets of your treatment process by reviewing your staffing levels, plant performance, chemical utilization and management, and regulatory compliance and deliver a thorough report that identifies deficiencies and prescribes effective remedies. Follow-up visits will gauge progress made towards benchmarks.

Process Control Strategy

Routine operating parameters will be evaluated against Proven Control Strategies (PCS) to develop long term Key Performance Indicators (KPIs) that are tied to compliance and cost efficiencies.  The actionable business intelligence encapsulated within KPIs will predict future performance and help anticipate upsets.  When teamed with our prescribed mitigation plans, you’ll be able to quickly act before an exceedance and avoid fines and other costly recovery expenses.

Administrative Support

We’ll review your people, processes, and equipment to deliver a comprehensive Operations and Maintenance (O&M) Manual or streamline your regulatory reporting process so you can submit accurate and timely SPDES and DMR reports. We can also offer industrial pre-treatment assistance and advocate for permit sampling reduction and permit renewals.

Operator Training

Our skilled educators will develop a curriculum that improves the knowledgebase of your staff on water and wastewater treatment principles and process specific topics such as:

  • Activated Sludge – Nutrient Removal
  • Fixed-film Operations
  • Anerobic Digestion
  • Solids Dewatering
  • Macro and Micro-Nutrient Supplements

Monitoring & Analysis

With remote access or scheduled data deliveries, our experts will analyze trends and enhance your operational efficiency with recurring consultations and mentoring.  When parameters deviate from treatment process norms, we’ll recommend benchtop testing, prescribe a treatability plan, or collaborate with process engineer specialists so operations revert to applicable benchmarks.

Laboratory Assistance

We’ll evaluate your Quality Assurance (QA) and Quality Control (QC) procedures, conduct a complete laboratory audit and then collaborate with you to develop policies and protocols that will streamline and standardize your testing processes and guarantee accuracy.

Project Highlights

By leveraging their full-scope proficiencies, our team has delivered effective solutions to complex challenges for hundreds of Water & Water Reclamation clients in many industries and sectors like municipal, industrial, and food & beverage, landfill leachate, chemical, pharmaceutical and advanced technology.  Here are just a few examples:

US WaterPros Pharmaceutical Ingredient Production Treatment Plant solids settling equipment wastewater water reclamation

Expert troubleshooting solved issues that prevented efficient solids settling and removal in a 1970’s era aerobic system. The developed process control strategy reduced effluent violations, predicted process upsets, and provided staff with troubleshooting guidance. Effective training and mentoring resulted in two site operators attaining their Wastewater Operator license.

US WaterPros O&M Plan Food Service Company biological treatment plant water reclamation

Our experts prepared a comprehensive O&M Plan for a 2 MGD wastewater treatment plant consisting of rotary screen, pH adjustment, dissolved air flotation, and biological treatment with nitrogen removal (nitrification and denitrification). Documenting the entire treatment process, the plan comprised a multitude of documents including an O&M Manual, Standard Operating Procedures (SOP), Health & Safety Plan (HASP), Maintenance Plan, and Lock-Out / Tag-Out (LOTO) procedures.

US Water WaterPros Leachate Process Rootcause Process Control Strategy bio-polymer slide

Landfill leachate treatment facility began experiencing extraordinary amounts of EPS production causing premature fouling of UF membranes. Analytical tests consisting of qPCR analysis and ATP determinations isolated the problem to a unique bacterial species. Our experts found that proper SRT and micro-nutrient control resolved the issue in short time and membrane performance recovered to as-new conditions.

Our Awards

Our WaterPros have been distinguished by their peers and recognized for their impressive, repeated successes.

US Poultry And Egg Association logo

Two-time (2011, 2017) first place Clean Water Award


NJ Water Environment Association logo

Two-time (2013, 2014) Industrial Plant of the Year and 2012 Recognition for Industrial Pre-Treatment Program Compliance


Alabama Water Environment Association logo

2014 Excellence Award


Our Services

U.S. Water Services Corporation - Facility Commissioning/Start Up

CompleteSuite O&M

U.S. Water Services Corporation - Consulting

WaterPros Technical Support

U.S. Water Services Corporation - Compliance Management

TotalAssure Maintenance


Please complete the form below so Frank can contact you to understand your needs and explain how we can help. Items with an asterisk (*) are required.

Frank DeOrio
Frank DeOrio

Mr. DeOrio is the Technical Director for U.S. Water Industrial Group, LLC and has nearly 50 years of experience in every area of sanitary wastewater collection and treatment. A distinguished expert in the field and head of the technical support group, Frank leads a team of licensed treatment processing experts who provide a vast array of support services that always puts the client's needs at the center.